Shipping & Delivery Information

Safe and Reliable Shipping

For your peace of mind, we proudly offer express worldwide shipping with trusted carriers such as FedEx. If you prefer an economical option for orders valued below USD 80, please inform us when placing your order.

Processing Time

Please allow 3 to 5 business days on average to process and fulfill your order before dispatch. Rest assured, we do everything possible to ensure your order reaches you as quickly as possible.

Once dispatched, estimated delivery times range from 7 to 10 business days, depending on your country or region. Please note that holidays, natural disasters, or other unforeseen events (such as pandemics) may impact delivery times.

Pre-Order & Back-Order Items

If your order includes pre-ordered or back-ordered items, we will ship all available items immediately. Remaining items will be shipped as soon as they become available.

If you receive only part of your order initially, there’s no need to worry — the rest will follow shortly.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email and/or text message (if you provided a mobile number) containing your tracking ID and a link to follow your package’s journey.

You can also track your package at our Tracking Page.
Please allow 1 to 3 business days for tracking information to update.

Incorrect Address Disclaimer

It is the buyer’s responsibility to ensure that the shipping address provided is accurate.

We strive to process and ship orders as quickly as possible, so there is only a small window to make changes. If you believe you have entered an incorrect address, please contact us immediately at wbgems100@gmail.com.

Returns

By placing an order with WB GEM, you are responsible for covering the cost of return shipping. For detailed instructions, please refer to our Refund Policy.

Lost or Stolen Packages

WB GEM is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you did not receive it, please contact your shipping carrier directly using the information provided on our Tracking Page.

If you need further assistance, you are welcome to reach out to our support team at wbgems100@gmail.com.